Privacy Policy


The privacy policy of HUMD is concerned with the collection, use and disclosure of information related to the product and services provided by HUMD

HUMD has every right to change the privacy policy at any time. Any change in the privacy policy will be updated here. The updated privacy policy will be implemented right away. Humd need not inform the both buyers and sellers about the change, and it shall be the duty of the buyer and/or seller to regularly check for any updates.

You have every right to know how your information is being used and shared, though we always keep in mind various security measures. Visit accept the conditions given below. If you have any query regarding the use of your personal information, feel free to contact us at


The personal information that we acquire about you are as follows: 

  • Information you provide to HUMD – 

    • If you are a representative of any Buyer or Seller:

To register your account, you are required to give the following information: name, address, phone number and email address. To verify your personal or business identity, you are required to give the following information: Emirates ID, trade License/commercial register, VAT Registration, power of attorney (if applicable) and information about your business for example – your company name, business type and industry.

    • If you are a Seller, you are required to provide above information and information on the products you want to sell and your transactions on HUMD.

    • If you are a Buyer, bank transfer or our escrow services to pay for a transaction, you need to give the following payment information: credit/debit card number, expiration date, security code and bank account number.

  • If you are both buyer and seller:

You are required to give information on each transaction, including the products purchased and transaction price. To be clearer, the information you submit to HUMD for publication (for example, Seller reviews) will be made publicly available.

Additional information that HUMD collects:

  • HUMD acquires information on user activities and interaction such as delivery information, dispute and complaint records, communications between users and any information disclosed in any discussion forum.

  • HUMD acquires information about the existing and prospective users, during or in connection with trade shows and other industry events, including representative contact name, address, phone number, fax number and email address.

If you visit HUMD, the following information will be acquired from your device: IP addresses, device type, unique device identification numbers, browser type, broad geographic location (country or city-level), browsing patterns and details of how you came in contact with HUMD and the products and services available on it. In addition, we gather statistical information about HUMD and visitors to HUMD including, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors. Collecting this information enables us to better understand the visitors to HUMD where they come from and helps us cater to their requirements. We use this information for our internal purposes only, to improve the quality of HUMD some of this information may be collected using cookies.


HUMD very well knows that every user has the right to privacy. That is why we would not give or sell any specific information related to you or any orders that you place through us to a third party unless required.

We collect and use your information for the following purposes:

  • All information is collected for your security. Verifying your identity and conducting security, KYC (know your customer) and anti-money laundering due diligence and background checks to set up user accounts will be done.

  • To check your eligibility for registering at HUMD user account under our User Terms & Conditions;

  • Setting up your account in the best way possible

  • Providing users of HUMD with customer care services, processing transactions and a proper settlement between buyers and sellers, completing fund withdrawal requests from sellers;

  •  For delivering logistics and warehousing services;

  • Checking and monitoring account security of every user to secure a safe working environment.

  • Performing research or statistical analysis about users to improve the content and layout of HUMD  

We never disclose any information related to your username, password, email address or other security details provided by you in relation to any or all the services provided by us. If you are a Buyer, we may share details of the last viewed products on the platform to enable sellers to contact you with details of products and/or services that might interest you. We could use your personal information for other purposes that include privacy laws.


We will disclose your information to the following:

  • HUMD’S professional advisers, government and regulatory agencies, police and insurers, in relation to obeying the laws made by the government, or to exercising, establishing or defending HUMD’S legal rights;

  • An actual or potential buyer in connection with any serious or proposed purchase, merger or acquisition of any part of our business;

  • Other HUMD users, when personal information is needed to establish a connection with the facilitation of purchases and communications made between you and the other users;

  • Third-party business partners, service providers or affiliates engaged by or working with HUMD assisting us to provide services to you or who otherwise process personal information for purposes described in this Privacy Policy. 

  • In case you are a content owner, we may disclose information related to you to a content owner to whom you allege is infringing your intellectual property rights.

  • HUMD may disclose your personal information to various third parties that help provide, maintain and improve the website and HUMD services.

These partners or service providers include:

  • Company payment gateway provider

  • Company bank in case of  bank transfers or various other payments issues;

  • Our supply chain finance partners;

  • Logistics partners for giving delivery, return and warehousing work for buyers and sellers;

  • Custom agents for customs clearances purposes;

  • Customer service providers to provide after-sale services;

  • Our business partners;

  • Marketing and advertising media are the following: Google, Twitter, Facebook and Instagram, and providers of analytics services relating to users’ behavior, to tailor the content you see when visiting our Platform.

HUMD assures not to disclose any buyer or seller information to anybody or for any reasons other than what is mentioned above.